There are so many cleaners I truly hope that you do yourselves a favor and look elsewhere to a business that actually values its customers.
They at first refused to respond. After two weeks and three phone calls which lead to no interaction with someone that could help I was connected with a very rude young man who seemed to be a go-between for the owner.
I would not recommend this establishment, as their prices are higher than local competitors, and their most consistent customers are in no way appreciated for their loyalty.
Good
Short-sighted & Greedy. No customer service.
He was condescending for the entirety of our discussion and used every opportunity to try and pass the blame. Their final offer was unacceptable as they refused to even provide a credit to cover the cost of the shirt they they eventually acknowledged was destroyed due to their operations. All told I was offered a $25 dollar cleaning credit for a Bonobos shirt that is easily $100 (when on sale).
After using Village Cleaners for over 8 years for all of my dry-cleaning needs, I was extremely disappointed to learn that they would not cover the cost to re-wash an item that was dirtied after being dropped off for dry-cleaning.
After admitting that frequently during the cleaning process shirts and pants can be stained by the equipment, the owner tried to claim that a hole in the arm was in fact my fault. What actually happens with these shirts when you drop them off is that they are transported to another facility, cleaned/pressed then transported back. There are many opportunities for snags to happen so I was understanding at first and willing to work with them. I kindly informed them that I wear suits every day so the chance for a snag in the middle of the arm to happen under a wool jacket is impossible.
They pretend they do shoe repairs but have to send it away. As a result, they cannot provide an accurate timeline and no quote at all. End result decent but very expensive and timely!
Very unhappy with the service and harsh treatment by the owners of this establishment.
Village Cleaners At The Hills is a US Laundry based in Bedminster Township, New Jersey. Village Cleaners At The Hills is located at 462 US Highway 202 206, Bedminster Township, NJ 07921, USA.
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